We are a Berlin-based early-stage startup backed by leading investors and scientists on a mission to improve the lives of the 400 million people around the world who suffer from genetic diseases. The platform we have developed uses artificial intelligence and functional genomics to decipher how changes in the DNA of humans lead to disease. Through this platform, we enable genetic testing labs to provide clear and fast diagnoses to more patients.
For this, we've gathered one of the best teams of experts in genomics, artificial intelligence, and business development. Our people aren't just part of a team, they're part of something bigger. As a community of creative thinkers and doers, we're paving the way for a new generation of genetic healthcare.
We are looking for a Clinical Customer Success Manager to serve our customers and our product team as a domain expert in clinical genomics. The person in this role serves as a trusted advisor to Nostos Genomics’ customers, directly counselling front-line variant scientists, bioinformaticians and clinical leaders on our recently launched product AION. This versatile professional will lead feedback sessions with users, conduct research and data analysis, consult with customers on technical questions/demonstrations and work with the product team to bring the customer voice to the table.
We foster a flexible work environment and encourage applications from candidates that are either based in Berlin or would work remotely with a willingness to travel to Berlin occasionally.
Advanced degree in genetics, biology, or related discipline
Expert knowledge of the clinical genomics domain with significant experience in variant interpretation in a clinical laboratory setting
Familiarity with next generation sequencing and ACMG/AMP/ClinGen variant interpretation guidelines
Previous experience working with variant interpretation software tools and understanding of features and user workflows
Ability to take ownership and responsibility as well as find pragmatic solutions to potentially complex problems
Good skills in verbal and written communication in English (e.g. to update our user documentation, run a technical demo with users and communicate with our development team)
Highly motivated and able to work in a fast-paced, multidisciplinary and collaborative environment
Willingness to learn and openness to feedback
Demonstrated ability to synthesize user research and customer feedback into clear product requirements and specifications
Ability to engage with users to understand product use cases and feedback, identify user needs and advocate for new product features and changes
Understanding of the medical lab or general healthcare industry
What we value in our team
Our team reflects the interdisciplinary collaboration required to solve this big challenge – ranging from software and data science to genetics and healthcare. We are a proudly diverse, international group of creative problem-solvers and humble learners that care about having a positive impact on society and are also aware of the trust placed in us. This is why we value transparency and kindness, taking ownership and we encourage your personal growth:
Develop your personal skills and knowledge with resources like books and courses to learn continuously
Dynamic and flexible work environment that you can design (incl. remote work options)
Participate in our success with equity options
Possibility to grow with the company and influence our direction
Regular social activities: participate only if you feel like it
Additionally, we offer good coffee, a selection of healthy snacks and company-subsidized public transport in our Berlin office
We see diversity as a core feature of our team and we encourage you to apply especially if you are from an underrepresented group.